Legal

Privacy

Concept demo. This policy describes the services the concept website actually uses. Before the site goes live, legal bases, retention periods and processors will be added and checked by the tax adviser or lawyer; passages marked placeholder are still open. This English page is a translation; the German version is the authoritative one.

In short

We are Elfi and Alois Knürr, Chalet Grizzly, Kirchbichl 32, 6352 Ellmau, and we process your data only to answer your messages, handle your booking and display this website. We don't sell data, we don't run advertising, and no analytics tool runs in this concept demo, neither Google Analytics nor any other.

Controller

The Knürr family, Chalet Grizzly, Kirchbichl 32, 6352 Ellmau, Tyrol, Austria · kontakt@chalet-grizzly.at · +43 5358 44530. No data protection officer has been appointed, because we are not obliged to appoint one.

Which services this website uses

FontsThe fonts Fraunces, Manrope and Caveat are on our own server. When the page loads, no connection is made to Google Fonts or any other font provider.
Open-Meteo weather APIThe weather forecast for Ellmau (home page, location, winter and summer) is fetched from api.open-meteo.com. In the process your IP address is transmitted to Open-Meteo; no cookies are set. If the request fails, the weather is simply not shown.
HUGO Hotelsoftware booking system“Book direct” leads to an external booking process (booking.s11.hotellogin.cloud). There you enter travel dates, name, address and payment details; processing follows the provider's privacy policy, and a data processing agreement is concluded with the provider placeholder.
No analytics, no advertisingThis website uses no tracking cookies, no pixels and no analytics tools. The season switch remembers your choice (winter/summer) only in your browser's local storage; the same goes for the language, if you change it with the language switch. When you choose your arrival and departure dates in the availability check, your browser remembers these two dates until you close the window, so that they are already filled in on the next page. None of this leaves your device until you yourself click “Check availability” or “Book direct”; then the travel dates are passed to the booking system.

Bookings and contact

When you write us an email, we process the details you give (name, email address, travel dates, number of guests, children's ages, the apartment you would like, your message) in order to send you an offer (steps prior to a contract, Art. 6(1)(b) GDPR). Bookings go through the booking system (HUGO Hotelsoftware); messages reach us by email or phone. For a booking we keep the contract data for as long as tax and company law require (as a rule seven years); messages without a booking are deleted after period placeholder.

Under the Tyrolean Registration Act we must register guests on the guest registration form; for this we collect name, date of birth, nationality, address and ID details at check-in and pass them to the municipality of Ellmau (legal obligation, Art. 6(1)(c) GDPR). The Wilder Kaiser Guest Card is issued by the tourist board on this basis.

Server log files

When the website is accessed, the web server automatically stores IP address, date and time, the page requested, browser and operating system in log files in order to keep the site running and detect attacks (legitimate interest, Art. 6(1)(f) GDPR). These data are deleted after period placeholder, usually 14 days. Hosting provider: placeholder.

Cookies and local storage

The concept website sets no cookies. The browser's local storage (localStorage) contains only your choice of season (“grizzly-season”) and, if you have changed the language, your choice of language (“grizzly-lang”), so that the site appears in the same version on your next visit. You can delete these entries at any time in your browser settings.

External links

We link to third-party websites: lift companies, ski schools, the KaiserBad, day spas, the tourist board, the EU dispute resolution platform. Their operators are responsible for their data processing. No content from these providers is embedded in our pages; the demo has no embedded Google Maps and no social media plug-ins.

Your rights

  • Access to the data we hold about you (Art. 15 GDPR)
  • Rectification of inaccurate data (Art. 16) and erasure (Art. 17), unless a retention obligation prevents it
  • Restriction of processing (Art. 18) and data portability (Art. 20)
  • Objection to processing based on legitimate interests (Art. 21)
  • Withdrawal of consent you have given, with effect for the future (Art. 7(3))
  • Complaint to the Austrian Data Protection Authority, Barichgasse 40–42, 1030 Vienna, dsb.gv.at

Simply write to kontakt@chalet-grizzly.at. You will have an answer within a month, usually much sooner.

Version

Concept version, August 2026. Before the site goes live this policy will be completed with legal bases, retention periods and processors, and after that it will be updated whenever the services used change. Legal notice: Legal notice.