Withdrawal and cancellation
Plans change. Here you can see until when you can cancel free of charge, what it costs after that and how to let us know.
Cancellation terms
You can cancel free of charge up to three months before the day of arrival. After that a cancellation fee applies, depending on how close to arrival you cancel (Section 5 of our terms and conditions):
| Your cancellation reaches us | Cancellation fee |
|---|---|
| up to 3 months before arrival | none |
| up to 1 month before arrival | 40% of the total price |
| up to 1 week before arrival | 70% of the total price |
| in the last week before arrival | 90% of the total price |
| on the day before arrival, on the day of arrival, or not at all (no-show) | 100% of the total price |
What counts is the day your message reaches us. Because cancelling late is expensive, we recommend travel cancellation insurance.
If you cannot get here because exceptional circumstances such as extreme snowfall or flooding have closed every route, you pay nothing for those days. If travel becomes possible again within three days, your booking continues from then on (Sections 5.8 and 5.9 of the terms and conditions).
How to cancel
Write to kontakt@chalet-grizzly.at or call +43 5358 44530. Please give your name, the dates you booked and the apartment, or your booking number. We will confirm the cancellation by e-mail.
If you booked through a booking platform, please cancel there. The platform's terms then apply.
No statutory right of withdrawal
With many online purchases, consumers can withdraw from the contract within 14 days without giving a reason (right of withdrawal). This does not apply to a holiday apartment booked for fixed dates: the Austrian Distance and Off-Premises Contracts Act expressly excludes accommodation with a contractually fixed date (Section 18(1)(10) FAGG; Article 16(l) of the EU Consumer Rights Directive). That also holds when you book online.
That is why you will not find a “withdraw from contract” button here, as has been required in Austria since 1 October 2026 for online contracts that carry a right of withdrawal (Section 13a FAGG). The cancellation terms above take its place.
Version
November 2026. This page summarises Section 5 of the terms and conditions; if the two differ, the terms and conditions apply.